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Information Technology Analyst

Winthrop & Weinstine is seeking a full-time Information Technology Analyst to work in our IT Department. The responsibilities and qualifications for this position will include, but are not limited to:
  • Maintain and record end user-support tickets and other applications, as required.
  • Document problems and remedial actions taken, or installation activities.
  • Analyze user requirements, procedures and problems to automate or improve existing processes.
  • Read and develop technical manuals, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Test programs, correct errors and make necessary modifications.
  • Work as part of a project team to coordinate solutions.
  • Train users and answer questions.
  • Approve, schedule and plan installation and testing of new products and improvements to computer systems such as the installation of new or existing software.
  • May be required to provide after-hours support.
  • Strong interpersonal relationships and ability to interact with all levels of the organization.
  • Ability to effectively handle multiple tasks and frequent interruptions.
  • Skill in written and verbal communication.

  • Individuals must have a Bachelor's degree and 0 - 5 years' experience in the Information Technology field. Previous Microsoft Office 2016, Windows 10 and teaching experience preferred.